| Frequently Asked Questions |
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What is a Merchant Account?
A merchant account is a
commercial bank account established by contractual agreement between your business and the
banks we represent. A merchant account enables your business to accept credit card
payments from your customers.
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Why does my business need to accept credit cards from my
customers?
By accepting major credit
cards you can increase your credibility, customer convenience, and best of all, your
sales. Statistics say accepting credit cards can increase sales by 1000% !
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How do I apply for a merchant account?
Simply, link to our Express Application and submit the
requested information.
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How long will it take for my application to be
processed?
In five to ten working days
your company will be able to accept credit cards from your customers. Our processing
department specializes in expediting your application so you can immediately start
accepting credit cards from your customers. All necessary paperwork will be sent next day
Airborne Express, and a next day scheduled prepaid pickup for fast return of all
documentation.
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What credit cards will my business be able to accept?
We will apply for your
business to accept all 5 major credit cards: Visa, Mastercard, American Express, Discover
and Diners Club. A separate application is required for American Express, Discover and
Diner's Club.
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What type of equipment should my business use to process
credit cards and checks?
We offer your business four
options for processing credit card and check orders: Merchant Master Software for PC's,
Macintosh and DOS for your Mail/Phone order business. Secure Real-Time credit card
processing for your website. Our secure processing program also includes ACH electronic
checking. Swipe terminals and supplies for retail merchants. We have the software or
terminals(s) your business will require at competitive lease and purchase prices.
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Will my business be able to purchase or lease the
software and/or equipment I need?
Yes, E-Commerce Exchange
offers both options leasing or purchasing options to your business. At E-Commerce Exchange
we offer a lifetime warranty on credit card processing equipment and software with a 24
hour replacement policy while your processing with us. We offer free immediate upgrades to
secure online processing programs to always make sure you are always processing credit
cards and other non-cash transactions with state-of-the-art technology.
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Will my business receive a statement on the transactions
processed?
As an E-Commerce Exchange
merchant you will receive a comprehensive statement detailing your credit card
transactions. This also comes with 24-hour customer service to assist you with all
merchant account related questions. Customer service and merchant account statement fees
are $10.00 per month.
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How will my business receive payment for each
transaction?
Once the transaction has been
approved your customer's charges are deposited directly from our credit card processor to
your bank account. Transaction deposits range from 24-72 hours from the date of the
transaction.
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How is the lease payment determined?
The lease payment is based on
the type of credit card terminal, printer, or software you choose and the number of months
you select, i.e., 12, 24, 36, or 48 months. Leasing is an attractive alternative when you
want to preserve working capital, have a tax deductible business expense, and a low down
payment. At the end of lease you may continue month-to-month, buy-out the lease at fair
market value, or terminate the lease.
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How does QuickCommerce integrate with my website?
The Merchant or their
Webmaster must establish a link between an E-Commerce Exchange secure server and the
merchant's website.
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How can I customize the QuickCommerce transaction form?
The QuickCommerce transaction
form can be configured by clicking the "Edit Configuration" option in the
Merchant Menu.
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Are my funds guaranteed?
Any customer has the right to
dispute a credit card charge from the card's issuing bank. If a charge is challenged, a
retrieval request will be sent to the merchant asking for proof that a sale had been made
by the customer. In addition, the merchant's credit card processor has the right to
discontinue service for many reasons. And finally, a merchant should take due diligence to
protect against someone trying to order merchandise with stolen cards by becoming familiar
with the process.
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What is Address Verification Service?
AVS is a service that is built
into the authorization process to help prevent fraudulent transactions. The numerical
portion of a consumer's address is sent along with the transaction data and is matched
against the address that is registered with the consumer's credit card from their issuer's
bank. A response code is sent back with the approval (or decline)message that indicates a
match or not. Currently, a match or mismatch is simply reported back to the merchant and
does NOT result in a transaction decline. The merchant then has the option to contact
their customer to confirm the correct address before they ship any goods.
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How do I get technical assistance?
After you have consulted our
technical manual and still require additional support, we ask that an email to our support dept. detailing the question at hand will
allow our technical service advisor to research the question at hand (please include with
question your business name, phone number, and contact name.)
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Is QuickCommerce integrated with my shopping cart?
Our service needs to be
compatible with the merchants shopping cart software. QuickCommerce can integrate with
several shopping cart programs; however some companies "Lock Out" competing
payment services such as QuickCommerce. Contact E-Commerce Exchange for compatability of
shopping carts.
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